RETURN POLICY
MVE Biological Solutions will accept returns for most items within 30 days of purchase. All returned items must be in new and unused condition in the original packaging. Returns are subject to a restocking fee.
RETURN PROCESS
Please contact Customer Service to request a Return Material Authorization (RMA) number. Customer Service will provide an RMA document with the RMA number and return location, if the item is eligible for return. Securely package the item for return and attach a copy of the RMA document on the outside of the package.
The customer is responsible for all shipping charges. Items returned without an RMA number will be refused.
RETURNS & CREDITS
After receiving your return and inspecting the condition of your return, we will process the credit less any restocking fees. Please allow at least five (5) days from the receipt of your item to process your return and associated credit. Credit will not be issued for damaged or used items.
Returns must be received within thirty (30) days with ground freight or ninety (90) for international shipments via ocean freight from RMA issue date. Credit will not be issued for items received after 30/90 days as described.
EXCEPTIONS
The following items cannot be returned:
- Dataloggers
- Special order items
- Custom product
For products damaged due to freight damage, please notify the carrier to file a claim and then contact Customer Service. Upon receipt, please inspect all crates, boxes, pallets, or packaging. You must report freight damage within 10 days of receiving the goods.
QUESTIONS
Please contact us if you still have questions regarding our return policy.
Americas
Customer Service: +1-844-683-2796
customerservice.usa@mvebio.com
breeders.cs@mvebio.com
EMEA
Customer Service: +44 7718 488236
customerservice.europe@mvebio.com
breeders.europe@mvebio.com
Asia Pac-Rim
Customer Service: +01 404-383-1900
csasia@mvebio.com
China (Domestic)
Customer Service: +86 28 6572 9660
Jessy Yang – Direct: +86 28 6572 9668
customerservice.china@mvebio.com
Australia & New Zealand
Customer Service: +01 404-383-1900
MVE.Australia@mvebio.com